Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino operating in Ireland that we haven't covered yet? This page explains how to reach us and what we can — and can't — help with.
What we can help with
We're an independent review site covering online casinos available to Irish players, not an operator ourselves. That shapes what we're able to answer. We're happy to hear from you about:
- Corrections to bonus terms, offer details or ratings on our reviews
- Suggestions for casinos we should research and add to our comparisons
- Feedback on how we rank and assess sites like Lukki, Vegasnow, BetNinja and the others featured on Online Casinos
- General questions about how online casinos work for Irish players — games, payment methods, licensing, and bonus wagering
- Reports of outdated information, broken links or anything on the site that reads wrong
What we can't help with
Because we don't operate any of the casinos we review, we're not able to action the following — these need to go to the casino itself:
- Deposits, withdrawals or account balances on a casino site
- Bonus credits, free spins or wagering disputes with an operator
- Account verification, password resets or login issues on a casino
- Complaints about a specific game outcome or customer support experience at a casino
If you're dealing with any of the above, your first stop should always be the support team of the casino in question — most operators listed in our comparisons offer live chat or email support directly through their site.
Before you get in touch
A few quick checks can save you time:
- If your question relates to a specific offer, check the terms listed beside that casino's headline offer in our comparison table first — wagering requirements, minimum deposits and expiry dates often answer the most common queries
- If you're unsure whether an online casino is available to Irish players or what payment methods it supports, our reviews cover licensing, EUR payment options and payout timings for each operator
- For questions about gambling safely, limits, or where to find support, our Responsible Gambling page covers this in detail
- For how we source, verify and rank the sites we cover, see the editorial approach outlined on our About Us page
How we handle your message
We read every message that comes through. Corrections and factual flags are prioritised, since keeping bonus terms, licensing details and payment information accurate is central to what we do. General feedback and casino suggestions are reviewed as part of our ongoing research, though we can't guarantee every suggestion leads to a new review — our list is limited to casinos we've researched thoroughly enough to rate with confidence.
We don't request personal financial information through this page, and we'll never ask for your casino account password, card details or verification documents. If you receive a message claiming to be from us asking for any of that, it isn't genuine.
Reviewing our other policies
If your query touches on how we present offers, our editorial independence, or the terms under which this site operates, our Terms and Conditions page sets out the detail. It's worth a read before getting in touch if your question is about how rankings or affiliate links work — we cover that transparently there so there's no ambiguity when you reach out.